Author Archives: Thomas Purves

Who wins after the card networks’ recent compromise with US merchants on interchange rates?

Posted on April 11, 2024 by Thomas Purves

There’s a way of thinking about the job that interchange fees actually are. The bulk of interchange fees flow back to cardholders in the form of rewards (particularly points or cashback on purchases) as well as general card features and … Continue reading →

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Dieter Ram’s 10 principles of SaaS API design

Posted on January 25, 2024 by Thomas Purves

For those of you who’ve spent time at design school, or even just walked past the halls of one, you’ve probably heard of Dieter Ram’s 10 principles of industrial design. For anyone who’s spent the odd decade or two building … Continue reading →

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How AI will reshape product teams in 2024

Posted on January 3, 2024 by Thomas Purves

2. New tooling – I love tools like Otter.ai and Gong that can do remarkable jobs of transcribing and annotating live internal or customer sales/service conversations, and then turning those into collaborative assets for actionable insights and roadmap ideas. New … Continue reading →

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